Terms and conditions

Online Saathi Trading Private Limited ( provides you with all publicly available content, technologies, and services, subject to your acceptance of the numerous terms, conditions, policies, and notices formally stated here. Without prior notice, we reserve the right to amend, alter, add, or delete parts of these Terms and Conditions at any time. If no other warning is given, changes will take effect when they are posted on the Site. Please review these Terms and Conditions for updates on a regular basis. Following the posting of amendments to the Terms and Conditions of Use, your continued use of the Site constitutes your acceptance of those changes.


Before using our website or services, it would be ideal if you read these Terms of Service thoroughly. You agree to be legally bound by these Terms of Service by using. If you do not agree to all of the terms and conditions of this agreement, you are not allowed to use the website or any of its services. Acceptance is expressly limited to these Terms of Service if these Terms of Service are treated as a bid.


Conditions of use



You understand and agree that you are using the Site's services and transacting at your own risk and that you are using your best and most prudent judgment before entering into any transactions. We will not be liable or accountable for any acts or inactions of sellers, or any violation of terms, representations, or warranties by sellers or manufacturers of the goods, and we specifically disclaim all responsibility and liability in this regard. We will not serve as a mediator or arbitrator in any conflict or disagreement between you and the product's sellers or manufacturers.


We also expressly disclaim any express or implied warranties or representations about the consistency, suitability, accuracy, reliability, completeness, timeliness, durability, protection, merchantability, fitness for a particular purpose, or legality of the products specified, displayed, or transacted, or the content (including product or pricing details and/or specifications) on the Site. Although we have taken care to prevent inaccuracies in content, this Site, including all content, details (including product prices), software, goods, services, and related graphics, is provided "as is" with no warranties of any type. 


We do not promote or endorse the selling or purchase of any goods on the Site, either indirectly or directly. No right, title, or interest in the goods sold by or shown on the Site shall ever vest in us, and Online Saathi shall Trading Private Limited. have no obligations or liabilities in relation to any transactions on the Site. We are not liable or responsible for the acts or inactions of any other service provider listed on our Site, including, but not limited to, payment providers, installment offerings, warranty services, and so on. 



We can require you to create an account with us or provide personal information to complete the creation of an account in order to access certain platform services. We reserve the right, in our sole and absolute discretion, to invalidate the username and/or password at any time without providing any purpose or prior notice, and we will not be liable or responsible for any damages incurred, induced by, or arising out of such invalidation. 


You are responsible for keeping your user identification, password, account details, and other private information confidential. You agree to take on this obligation to ensure that your account and associated information are kept safe at all times, as well as that all appropriate precautions are taken to avoid account misuse. If you have reason to suspect that your password has become available to someone else, or if the password is being, or is likely to be, used in an unauthorized manner, you can notify us immediately.


You accept and understand that any use of the Site and related services provided, as well as any access to private information, data, or communications using your account and password, is deemed to be performed or approved by you, as the case may be. You agree to be bound by the terms of any access to the Site and/or use of any of the Site's facilities (whether such access or use are authorized by you or not). You accept that we have the right (but not the obligation) to act on, depend on, or hold you solely responsible and liable as if the actions or transmissions were carried out or transmitted by you. 


We reserve the right to deny access to the Site, terminate accounts, and delete or edit material at any time and without giving you prior notice. We reserve the right, in our sole and utter discretion, to request that you update your Personal Data or to immediately invalidate your account or related information without providing any justification or prior notice, and we will not be liable or responsible for any damages incurred by or on behalf of you. 



Please read our Privacy Policy, which also governs your visit to the Site, before proceeding. Personal information/data given by you or collected by your use of the Site will be kept strictly confidential in compliance with the Privacy Agreement and relevant laws and regulations. If you don't want your information to be transferred or used in the ways described in the Privacy Agreement, don't sign it. 



Our prices are subject to change without warning. Without prior notice, we reserve the right to modify or suspend any Service (or any portion or content thereof). Any modification, price change, termination, or discontinuance of the Service does not obligate us to you or anyone else.



You accept, understand, and acknowledge that the Site is an online marketplace that allows you to buy items listed at the price indicated at any time from any location using your preferred payment method. You also recognize and accept that we are just a facilitator and cannot be a party to or monitor in any way any transactions on the Site or through a payment gateway provided by a third-party service provider. As a result, the selling of goods on the Site will be a purely bipartite deal between you and the vendors on our Site, with payment processing taking place between you, the service provider, and your issuer bank in the case of prepayments of electronic cards. The payment contract on the Site is purely a bipartite agreement between you and the service provider mentioned on our site. 



We request that by accessing the Site, you confirm that you are of legal age to form legally binding contracts and that you are at least 18 years old or under the supervision of a parent or legal guardian. We grant you a non-exclusive, revocable, and non-transferable license to use the Site in compliance with the Terms and Conditions set forth herein for the purpose of shopping for personal products and services offered for sale on the Site. Commercial use or use on behalf of a third party is not allowed unless we have expressly approved it in advance. If you are registering as a business entity, you reflect that you have the authority to bind that entity to this User Agreement and that both you and the business entity will abide by all relevant online trading laws. Registration as a member of the Site is limited to one per individual or business organization. Any violation of these Terms and Conditions would result in the revocation of the license issued in this paragraph immediately and without warning.


You accept and undertake not to engage in any of the restricted activities mentioned in this section; doing so will result in the immediate cancellation of your account, facilities, feedback, orders, or any other current incomplete transaction with us, as well as legal action in extreme cases. 

  • Refusal to comply with the Terms and Conditions set out herein, as well as all other policies and guidelines
  • To impersonate someone or something else, or to falsely claim or otherwise distort your relationship with someone or something else.
  • Use the Website for nefarious purposes.
  • Attempting to obtain unauthorized access to, or otherwise interfering with or disrupting, other computer systems or networks linked to the Platform or Services is prohibited.
  • Interfere with the use and enjoyment of the Site by others;
  • Any prohibited materials as deemed illegal by The People's Republic of Nepal should not be posted, promoted, or transmitted via the Site.
  • Use or upload any software or material that contains, or that you have reason to suspect contains, viruses, damaging components, malicious code, or harmful components that may impair or corrupt the Site's data, or damage or interfere with the activity of another Customer's computer or mobile device, or use the Site in any way other than in accordance with the appropriate use policy.


Rebates and allowances (coupon codes, promo codes, occasional deals, enter offers, and so on.) are a reduction in a product's essential cost. On refunds or exchanges after using a coupon discount or gift voucher for a successful order from, the value of the coupon discount or gift voucher will not be discounted. Different account creations under the same Cell Phone number or email address are not eligible for benefits because they are one-time "account only" offers (ex. Sign up allowances), discount coupons or Gift Coupons during campaigns, or other seasonal deals that cannot be used more than once, according to the policy.


TRADEMARKS AND COPYRIGHTS, our logo, and other logos on our Site are trademarks or registered trademarks in the applicable jurisdictions(s). Our graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of us, and they must not be used in conjunction with any product or service that is not ours, in any way that is likely to cause confusion among consumers, or in any way that disparages or discredits us. The owners of all other trademarks appearing on this Site may or may not be associated with, related to, or funded by us.


All intellectual property rights in the Site, material contained on the Site, and all website design, including but not limited to text, graphics, software, images, video, music, sound, and their collection and arrangement, as well as all software compilations, underlying source code, and software, shall remain our property, whether registered or unregistered. Under Nepali copyright laws and international treaties, the entire contents of the Site are also protected as a collective work. All rights are reserved.



You agree to indemnify and keep Onlinesaathi, its subsidiaries, associates, and their respective officers, directors, agents, and employees harmless from any allegation or demand made by a third party, or penalty levied due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law. You explicitly release and/or its associates, as well as any of their officers and representatives, from any expense, loss, liability, or other effects of the sellers' or other service providers' actions/inactions, and you clearly waive any claims or demands you may have in this regard under any law, contract, or otherwise.



On the Site, parties other than Online Saathi and its affiliates can run stores, offer services, or sell product lines. In addition, we have links to associated companies and other businesses websites. We are not responsible for reviewing or assessing any of these companies or entities, or the content of their websites, and we do not warrant or support their offerings. We take no responsibility or liability for either of these or any other third-acts, party's goods, or material. When a third party is involved in your transactions, you can tell by carefully examining them, and we can share customer information related to those transactions with that third party. You should read their privacy policies and other terms carefully. 



You are interacting with us online when you visit the Site or send us e-mails. When placing an order with us, you will be asked to have a valid phone number. We can communicate with you via e-mail, SMS, phone call, posting notices on the Site, or any other method we deem appropriate. You consent to receive correspondence (including transactional, promotional, and/or commercial messages) from us regarding your use of the website (and/or placement of your order) for contractual purposes, and you agree to treat all modes of communication equally important. 



We will not be liable for any company or personal losses (including, but not limited to, lost income, sales, contracts, expected savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that was not fairly foreseeable to both you and us at the time you began using the Site.



At any time, we reserve the right to modify the Site, its rules, these terms and conditions, and any other publicly displayed condition or service pledge. Unless a modification to certain policies or certain conditions is needed by law or regulatory authority (in which case it will apply to orders previously placed by you), you will be bound by the policies and terms and conditions in effect at the time you used the Site. If any of these conditions is found to be null, void, or unenforceable for any cause, the condition will be considered severable, and the validity and enforceability of the remaining conditions will not be affected. 



We will not be held liable for any delay or failure to perform our obligations under these terms if the delay or failure is caused by an event outside our rational control. This condition has no bearing on your legal rights.



You understand and accept that we are a private commercial company with the freedom to conduct business as we see fit in order to achieve our objectives. You also agree that if you violate our Site's terms and we do nothing, we retain the right to use our rights and recourse in any other case where you violate these terms.



We may, in addition to any other legal or equitable remedies, automatically terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions without prior notice to you. If this Agreement is terminated, you must immediately cease all access to and use of the Site, and we will immediately revoke all passwords and account identification given to you, as well as deny your access to and use of the Site in whole or in part, in addition to any other legal or fair remedies. Any termination of this agreement will have no effect on the parties' respective rights and responsibilities (including, but not limited to, payment obligations) occurring prior to the termination date. You further accept that the Site would have no liability to you or anyone else as a result of any such suspension or termination. Your sole and exclusive recourse if you are unhappy with the Site or any terms, conditions, laws, procedures, guidelines, or practices used to operate the Site is to stop using it.



Any software (including any modifications or enhancements to the software, as well as any relevant documentation) that we make available to you from time to time for use in connection with the Site is referred to as "our software" (the "Software"). You can only use the program to allow you to use and enjoy our services in accordance with the Terms and Conditions and any other relevant terms as set forth on the Site. You do not integrate any part of the Software into your own programs, compile any part of it with your own programs, transfer it for use with another service, sell, rent, lease, lend, loan, distribute, sub-license, or otherwise grant any rights to the Software in whole or in part. You should not use the Software in any way that is illegal. We reserve the right to stop providing service to you and to revoke your right to use the Software at any time. If you fail to comply with any of the Terms and Conditions specified here or elsewhere on the Site, your rights to use the Software will automatically terminate without notice from us.


In the event of a disagreement with these Terms and Conditions, additional third-party terms found within the Site or distributed as such are expressly defined in relevant documents which apply and regulate the use of such software. All software used in any of our services is the property of us, our associates, or their software suppliers, and is protected by Nepalese laws, including but not limited to copyright laws. You may be using the services of one or more third parties while you use the Site, such as a cellular carrier or a mobile platform provider. These third-party providers have their own rules, terms of service, and fees that apply to use them. You may not, and you will not enable, assist, or allow someone else to, copy, alter, reverse engineer, decompile or disassemble, or otherwise tamper with our software, in whole or in part, or create any derivative works from or of it.


We can give automatic or manual updates to the Software at any time and without notice to you in order to keep it current.





Your order is a legally binding bid to the seller to purchase the product or service shown on our website. When you place an order for a product, any confirmations or status notifications you obtain prior to the dispatch of your order serve solely to verify the order information you are given and do not imply that the order has been confirmed. When the product is dispatched to you, the approval of your order is considered verified. You can receive different dispatch confirmations if your order is shipped in several packages. We offer an estimated timeline for the processing of your order when you place your order, but we cannot guarantee that this timeline will be strictly adhered to in all cases because we depend on third-party service providers to keep this commitment. We pledge to you that we will make every fair effort to meet the estimated deadline. 


You and the sellers are the only ones that bid and accept on commercial/contractual terms. Cost, shipping costs, payment methods, payment terms, date, time, and mode of delivery, warranties related to products and services, and after-sales services related to products and services are all examples of commercial/contractual terms. Onlinesaathi has no power over, nor does it decide, inform, or participate in the offering or acceptance of certain commercial/contractual terms between you and the Sellers in any way. Prior to dispatch, the seller maintains the right to cancel every order at its absolute discretion. We will send you an email or SMS to notify you of the cancellation in a timely manner. 


You confirm that the product(s) or service(s) you ordered are for internal/personal use only and are not for commercial resale. You allow us to make a declaration on your behalf to any governmental authority, specifying the above reason for your instructions on the Site. When the quantity of an order exceeds the normal individual consumption, the Seller or the Site can cancel it. This refers to the number of goods ordered in a single order as well as placing several orders for the same product in quantities that are greater than the average consumer consumption. 


What constitutes a standard individual's intake quantity cap will be determined by a variety of factors and at the Seller's or our absolute discretion and will vary from person to person.


Before the item is dispatched to you, you have the option to cancel your order at no cost.



All prices are in Nepalese Rupees and include VAT. They are listed on the Site by the seller selling the product or service. The most recent price shown on the item's product description page will always be reflected in your Shopping Cart. Please keep in mind that this price may vary from the one shown when you first added the item to your cart. Adding an item to your cart does not guarantee the price shown at the moment. It's also likely that the price of an item would drop between the time you add it to your basket and the time you buy it. We do not match prices on products offered by any seller on our platform or on other websites.


We are committed to providing our users with the most accurate pricing details on the Site; however, errors can occur, such as when an item's price is incorrectly displayed on the Site. As a result, we reserve the right to reject or cancel any order without explanation.

If an item's price is incorrect, we may, at our discretion, contact you for instructions or cancel your order and inform you of the cancellation. Whether or not the order has been confirmed and your prepayment has been processed, we reserve the right to reject or cancel all such orders. In the event that your prepaid order is canceled, our refund policies will apply. On each product information page, we list availability information for products listed on the Site. We can't be more precise about availability than what we say on that page or anywhere on the Site. 


Please keep in mind that dispatch estimates are just that: estimates. They are not guaranteed delivery times and should not be used as such. If any of the items you ordered become unavailable while we process your order, you will be notified by e-mail or SMS. 


Please keep in mind that orders might be unable to be processed for a variety of reasons. At any time, the Site reserves the right to reject or cancel any order for any reason. Before we approve your order, you can be asked to provide additional verifications or details, such as your phone number and address. We reserve the right to obtain validation of your payment details before providing you with the product and to check the personal information you shared with us in order to avoid any credit or debit card fraud. This verification can take the form of an identification check, a check of where you live, or a check of your banking records. In the absence of a response to such an inquiry, the order will be automatically canceled within a reasonable time frame. We reserve the right to cancel an order directly if we suspect a risk of fraudulent use of banking instruments or for other purposes, without providing advance notice or incurring any legal liability. 



It is strictly forbidden to resell online Saathi goods for profit. Judicial action can be taken against any unauthorized employees found committing the above act. 



You consent to pay all fees, prices, and charges associated with the purchase of goods from the Site, as well as any and all applicable taxes under applicable law. 



You are interacting with us online when you visit the Site or send us e-mails. When placing an order with us, you will be asked to have a valid phone number. We can communicate with you via e-mail, SMS, phone call, posting notices on the website, or any other method we deem appropriate. You consent to receive correspondence (including transactional, promotional, and/or commercial messages) from us regarding your use of the website (and/or placement of your order) for contractual purposes, and you agree to treat all modes of communication equally important. 



When goods or services are sold by third parties, we make no representation or guarantee as to the particulars (such as quality, value, saleability, and so on) of the products or services specified to be sold on the Site. We do not promote or endorse the selling or purchase of any goods or services on the Site, either indirectly or explicitly. We take no responsibility for any mistakes or omissions, whether on behalf of itself or third parties.


We are not liable for any failure to perform or violation of any contract between you and the sellers. We may not gain title to or have any rights or claims over the goods or services provided by a seller at any point during any transaction entered into by you with a third party on our Site. As a result, we have no commitments or liability in relation to the contract(s) you and the seller have entered into. We are not liable for unsatisfactory or delayed service results, or for losses or delays caused by out-of-stock, unavailable, or back-ordered goods. 


Pricing on any product(s) or related information as reflected on the Site may be incorrect as published due to a technical problem, typographical error, or other cause, and you agree that in such circumstances, the seller or the Site may cancel your order without prior notice or liability. Any prepayments made for such orders will be refunded to you in accordance with our refund policy.