Privacy Policy

The privacy policy section describes the collection, use, and sharing of users’ personal information during a visit to or purchase from onlinesaathi.com. 

Data security is a matter of great concern, and we value your privacy. Therefore, we will only use your name and other personally identifiable information in the ways defined in this Privacy Policy. We will only gather information if it is appropriate for us to do so, and only if it is important to our business relations with you.

We will only retain your data for as long as we are needed by law or as long as it is applicable to the purposes for which it was collected.

You can search the site without providing any personal information and you also remain anonymous during your visit. We will never be able to recognize you unless you have an account on the Site and log in with your user name and password.

We also collect details from you when you make a purchase or attempt to make a purchase via the Site, such as your name, billing address, shipping address, payment information, email address, and phone number. This data is referred to as "Order Information."

Collection of data:

We collect, store, and process your personal information in order to complete your transaction on the Site and any subsequent claims, as well as to provide you with our services. Your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, and other personal information could be collected for the same purposes.

We'll use the information you give us to process your orders and provide you with the services and information available on our website that you've requested. Furthermore, we will use the details you provide:

• to manage your account with us
• to verify and complete financial transactions related to payments you make
• to communicate with you
• to inspect the data downloaded from our website
• develop the layout and/or content of our website's pages and make them more user-friendly
• identify visitors to our website
• conduct research on our users’ demographics
• give you details we think you'll find useful or that you've asked such as information about our goods and services but only if you have said yes to being contacted for these purposes.

We can contact you by email with information about other products and services if you give us your permission. You can opt-out at any time if you do not want to receive marketing emails from us.

In order to deliver the product to you, we can share your name and address with a third party (for example to our courier or supplier). You must only send to us truthful and non-misleading Site details, and you must keep them up to date and notify us of any changes.

Your order details may be stored with us, but they cannot be accessed directly by us due to security concerns. You can, however, access this information by logging into your Site account. Here you can see the status of your completed orders, open orders, and orders that are about to be dispatched, as well as manage your address and bank information (for refund purposes). You agree to keep the personal access data private and not to share it with unauthorized third parties. We cannot be held liable for password misuse unless the misuse is our fault.

Sharing of personal information:

We share your Personal Information with third parties to assist us in the above-mentioned use of your Personal Information. We may, for example, use third parties to assist us in delivering goods to you, collecting payments from you, analyzing data, and providing marketing or customer service assistance. 

In compliance with the provisions of the Electronic Transaction Act 2063, we can share information with third parties for the purposes of fraud prevention and credit risk reduction (2008). If we sell our company or a portion of it, we can move our databases containing your personal information. Unless otherwise stated in this Privacy Policy, we will NOT sell or reveal your personal data to third parties without first obtaining your permission, unless it is required for the purposes stated in this Privacy Policy or we are obliged to do so by law. The Site can contain third-party ads, as well as links to other websites or frames of other websites. Please be aware that we are not responsible for the privacy policies or content of such third parties or other sites, nor for any third parties to whom we disclose your personal information in compliance with our Privacy Policy. 

Your rights:

You have the right to access the personal information we keep about you and to request that it be corrected, modified, or removed under Chapter 10 of the Privacy Act 2075 (2018) (Collection and Protection of Personal Information). If you wish to exercise this right, please contact us using the details given below. As per Chapter 6 of the Privacy Act 2075 (2018)(Privacy Relating to Data) you have the right to ask us to stop using your personal data for direct marketing purposes at any time.

Security:

We have put in place adequate technical and security measures to prevent unauthorized or unlawful access to your information, as well as accidental loss, disruption, or harm. We collect your personal information on a secure server when we collect data from the Web. Our servers are secured by firewalls. We may sometimes request proof of identity as part of our security procedures before disclosing personal information to you. You are responsible for keeping your password and device secure from unauthorized access.

Note: Our privacy policies are subject to change without warning at any time. Please check this policy on a regular basis to ensure you are aware of any updates.