Return and Exchange Policies

Return policies:

You have three calendar days from the date of delivery to return the items. The product must not have been used and must be in the same condition as when you purchased it to be eligible for a refund. The product must be in its original packaging, and evidence of purchase must be given by the receipt you got at the time of purchase. The 3-day return period begins when the first delivery attempt is made.


Accepted reasons to return a product are:

The delivered product is damaged or faulty (physically destroyed or broken) (dead on arrival)
The delivered product is inaccurate (website presentation differs) or incomplete (missing parts)
Conditions for return:

The object must be new, unworn, unwashed, and free of flaws. Fashion pieces can be put on to see if they fit, but they are still considered new.
Original tags, user manuals, warranty cards, freebies, and accessories must all be included with the product.
The product must be returned in its original retailer packaging/package, which must be undamaged. If the product was shipped in the second layer of Online Saathi packaging, it must be returned in the same condition as it was sent, along with a return shipping mark with any tape or labels from the manufacturer's packaging completely removed.
NOTE: To prevent any inconvenience or delay in the return process, please print and paste the return label on your return parcel.

We reserve the right to refund a product to you if it is returned to us in poor condition.


Exchange policies:

As soon as we receive the product, we will inspect it and inform you that it has been received well. If your refund is accepted, you can use Online Saathi to shop for other similar-priced products whenever you want. You may also use the extra money to buy a commodity with a higher budget. We give you this benefit because does not have a cash-back policy. You may be required to pay for shipping expenses on your new exchanged item as well as paying for shipping(if it applies) of the original item that you wish to exchange.